A solution consisting in delivering a chat in the OroCRM system environment.
Chat (after basic functionalities) allows you to make calls straight from the system level during everyday work.
The available options include, among others, a conversation with an intimate person and a group. The conversations themselves are remembered, and the chat loads from the previous state.
The individual windows were equipped with buttons allowing for minimizing and closing conversations.
The used technology of soket connections allows for a smooth exchange of sentences in real time.